1. Who We Are

Business Name: Sanaat Enterprise Pty Ltd

Trading As Shrestha Foods ®

ABN: 56675939018

Service Type: Service-based business delivering goods/services to customers

Contact:

Email: support@shresthafoods.com.au

Phone: +61 415 340 632

PO BOX - 6238, POINT COOK, VIC, 3030. (Mailing only – no public storefront)

2. What Information We Collect

We may collect the following types of personal information when you contact us, book a service, or use our website:

• Your name

• Phone number

• Email address

• Delivery or service address

• Order or service history

• Payment details (only if needed, and securely processed)

• Feedback or communication with us

• Website usage information via cookies or analytics tools

. How We Collect Your Information

We collect your personal information through:

• Contact forms or quote requests on our website

• Phone or email enquiries

• Booking forms or service agreements

• Direct communication (in-person or digital)

• Analytics tools (e.g., Google Analytics, cookies)

4. Why We Collect Your Information

We only collect personal information that is reasonably necessary for our business purposes, including:

• Providing and delivering our services or products

• Managing customer relationships and support

• Confirming bookings and responding to enquiries

• Sending updates, invoices, or relevant service info

• Improving our website and customer experience

5. How We Protect Your Information

We take security seriously and implement reasonable safeguards to protect your data, including:

• Secure cloud-based systems

• Restricted access to customer information

• Use of secure email and form submissions

We do not store payment details unless required for repeat services, and all transactions are processed securely.

6. Disclosure of Information

We do not sell, rent, or trade your information to third parties.

We may only share your information with trusted third-party service providers (e.g., courier, payment processors) strictly for the purpose of fulfilling our service to you. These providers are required to keep your information confidential.

7. Cookies & Website Tracking

Our website may use cookies and analytics tools to improve your experience and gather usage statistics.

You can choose to disable cookies through your browser settings. This may affect how some features work.

8. Your Rights & Access to Your Information

Under the Australian Privacy Act, you have the right to:

• Request access to the personal information we hold about you

• Ask for corrections if you believe the information is inaccurate

• Withdraw consent for us to use your data (where applicable)

To do so, please contact us using the contact form.

9. Data Retention

We only keep your personal data for as long as necessary to fulfil our service obligations or as required by law (e.g., record keeping for tax).

10. Contact Us

If you have any questions, concerns, or complaints about our privacy practices, please contact:

Sanaat Enterprise Pty Ltd

Email: support@shresthafoods.com.au

Phone: +61 415 340 632

Mailing: PO BOX - 6238, POINT COOK, VIC, 3030 (Mailing only – not a physical business location)